Frequently Asked Questions

Buy, Sell, Store, and Earn crypto. For everyone.

Which payment methods do you accept for making a deposit?

Currently, we accept the following payment methods: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), ePayCore (USD), TRC20 (USDT), XRP (Ripple), Tron (TRX), and Doge (doge). Please note that the value of available balances may change due to market fluctuations.

What is the minimum amount required for making a deposit?

The minimum investment amount is only $10, and overpay or underpay is accepted when processing the invoice. The invoice remains active for four hours only, and a single one-time investment transaction maximum is $30,000. The investment portfolio limit is $100,000 maximum per user.

How long will my investment be active?

Your investment will remain active for seven calendar days (Monday to Sunday) from the time your deposit is added to your account.

What return can I expect on my investment?

You will receive 17% per day for the entire seven-day investment period. The net full-cycle return is 19%, with no principal returned. The revenue yields with the principal deposit included in your payments, resulting in a 119% return on investment. It takes five days to reach the full break-even point.

How can I reinvest or compound my earnings?

You can create a new deposit and pay for it using your account balance. To do this, go to the "Open a deposit" page and select the "Make a reinvest from the balance" option.

How can I make my first deposit?

To create a deposit, you need to first register as a member. After registration, log in to your account using your username and password and create your first investment by clicking "Open a deposit" in your account menu. Choose your payment method and follow the instructions on the page to complete your deposit.

Can I make multiple investments at any convenient time?

Yes, you can create multiple deposits using different payment systems, and there is no limit on the number of deposit slots. The system will credit your investment after 1-3 confirmations by the network upon invoice payment confirmation.

How long does it take for my account to be updated after I have sent funds to the company's account?

Your account balance will be updated once the system detects the payment link. Depending on the blockchain network, it may take 1-3 confirmations to credit your deposit. Sometimes it may take several hours for your investment to be displayed, so please check your account balance after some time.

Can I invest in one currency and receive payments in another?

No, you cannot invest in one currency and receive profits in another currency within the same deposit.

How can I view my transaction history?

You can view your transaction history by logging in to your account and accessing the "My finances" menu, where you can see all types of operations made.

Will I receive my initial investment back at the end of the deposit cycle?

No, your initial investment (deposit principal) is included in your daily revenue, so by the end of the seven-day cycle, your investment will be closed with no principal returned. Seventeen percent per day for seven calendar days (Monday to Sunday) equals a 119% return (19% net + 100% principal).

How do I withdraw my earnings?

To withdraw your earnings, go to the "Withdraw" section of your Dashboard and indicate the amount you want to receive. Before making a withdrawal, you need to specify a cryptocurrency address in the payment system settings where you want your earnings to be sent. You can provide these details on the "Edit profile" page.

How quickly are withdrawal requests processed?

Withdrawals are processed within 24 hours, every day of the week.

When is the best time to withdraw my earnings?

Your account balance will be credited with earnings 24 hours after you make a deposit. Additional earnings are added to your balance at the same time every day, with a 2-3 minute threshold. You can withdraw your earnings at any time that is convenient for you. To do so, log in to your account, go to the "Withdraw" section, and confirm the amount you want to withdraw. Once the transaction is completed, your earnings will be sent to your designated address within 24 hours.

What is the minimum and maximum amount I can withdraw?

You can request a minimum withdrawal amount of $5.00 from your available balance. The cryptocurrency amount you receive will always be equivalent to this amount at the current exchange rate. There is no maximum limit.

Does COINEX have an affiliate program and who can participate?

Anyone who signs up on the COINEX website is eligible to participate in our referral program. Our affiliate program provides technical solutions and financial opportunities for active promoters who are willing to help our company grow and receive a fair reward for their efforts.

How soon will I receive the affiliate bonus?

The affiliate bonus is credited immediately after the system confirms and activates your partner's deposit.

How can I view the total number of referrals I have?

Simply log in to your account and go to the "My team" section to see a list of your downlines, along with all of their deposits and affiliate rewards.

Will I receive an affiliate bonus for every deposit made by my referrals?

Yes, you will receive an affiliate bonus for every deposit made by your referrals, with a 5-2-1% commission for all 3 levels of the network.

Do I need to deposit funds to receive an affiliate bonus?

No, you do not need an active investment to begin promoting the platform and earning a referral commission. You only need to register an account and invite others to join using your unique affiliate link.

Is there a limit on how much I can earn from the affiliate program?

There is no limit, so the more deposits your referrals make, the more you can earn.

Can I assist someone with the registration process or manage their account?

To avoid triggering our security system, it is not recommended to assist team members with their registration or manage their profiles on their behalf.

Does COINEX have a legal entity or physical address for legal or promotional inquiries?

Yes, COINEX FINANCE LTD is registered in the UK and based in London. Note that the corporate address provided by COINEX is not an official headquarters and can only accept government legal or financial experts. To check our status, please visit: https://find-and-update.company-information.service.gov.uk/company/14826231